Terms of Service

Last updated: 14 September 2026

By using Toniva, you agree to these terms. Please read them carefully.

Using Our Service

You must provide accurate information when creating an account and placing orders. You are responsible for keeping your account password secure.

Orders & Pricing

All orders are subject to confirmation by phone or WhatsApp before delivery. Prices are listed in Kenyan Shillings (KES) and may change without notice. We reserve the right to cancel orders if pricing errors occur or stock is unavailable.

Delivery

We deliver across all 47 counties in Kenya. Delivery times are estimates and may vary due to weather, logistics, or other factors. Free delivery applies to orders above KES 5,000.

Returns & Refunds

If a product arrives damaged or is not as described, contact us within 48 hours via WhatsApp for a replacement or refund. Items must be returned in original packaging where applicable.

Payment

Orders are confirmed before delivery. Accepted payment methods include M-Pesa, cash on delivery, and card (where available). We are integrating online payment for faster checkout.

Limitation of Liability

Toniva is not liable for indirect damages arising from the use of our services. Our maximum liability for any order is limited to the value of that order.

Changes to These Terms

We may update these terms from time to time. Continued use of Toniva after changes constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact us via WhatsApp at 0723 277 903 or email support@toniva.co.ke.